Koi Flow Service Warranty StatementEffective Date: February 8, 20241. Warranty CoverageKoi Flow ("we", "us", "our") warrants to the healthcare provider (the "Client" or "you") that our machine learning services (the "Services") will be performed in a professional and workmanlike manner in accordance with generally recognized industry standards for similar services.2. Warranty PeriodThis warranty covers the Services for a period of [insert duration, e.g., 90 days] from the date of completion of the Service. Should any part of the Services be found defective within this period, Koi Flow agrees to, at its discretion, either re-perform the defective Service at no cost to the Client or refund the portion of the payment corresponding to the defective Service.3. ExclusionsThis warranty does not cover problems caused by the following:Improper use or modifications of the Service outputs by the Client or third parties.External factors beyond our control, including but not limited to, changes in third-party platforms, datasets provided by the Client that are not of a sufficient quality or scope, and hardware or software malfunctions.Any services performed or provided by third parties, even if recommended or facilitated by Koi Flow.4. Claims ProcessTo make a warranty claim, the Client must notify Koi Flow in writing at privacy@koi-flow.com within the warranty period, providing a detailed description of the issue. Koi Flow will respond within [insert response time, e.g., 10 business days] to address the claim, which may include corrective action or further investigation to determine the nature of the defect.5. Limitation of LiabilityUnder no circumstances shall Koi Flow be liable for any indirect, special, consequential, or punitive damages arising out of or related to the Services provided. Koi Flow's total liability under this warranty shall not exceed the total amount paid by the Client for the Services.6. GeneralThis warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction. The foregoing warranty is exclusive and in lieu of all other warranties, whether express or implied, including but not limited to any implied warranties of merchantability or fitness for a particular purpose.7. ModificationKoi Flow reserves the right to modify this warranty at any time, provided that such modifications will not materially diminish the protection offered by the warranty in effect at the time of the Client's purchase.Contact InformationFor any questions or claims under this warranty, please contact us at privacy@koi-flow.com.